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Frequently Asked Questions

General Questions

Aircon Hyper is an authorized air conditioning supplier for South Africa’s leading brands including Samsung air conditioners, Alliance aircons, Midea air conditioners, Dunham Bush aircons, Daikin air conditioners, and more. We supply Air Conditioners, Air curtains, Ceiling Cassettes, and Heat Pumps with a growing contractor network. This means we can sell you your new air conditioner, and arrange a trusted installer in your area to professionally install your aircon.

Standard delivery takes between 3-7 working days dependent on the area you live in, between 7:30am-4:30pm. We will communicate the details of the Courier company who will be delivering the unit to you

All our prices include VAT

Your invoice will come from our billing department once your order has been delivered to you.

All payments go through Peach Payments and have various options such as credit card, debit card and EFT.

It’s FREE delivery nationwide, no matter where you are!

You can shop online 24 hours a day, 365 days a year. The Aircon Hyper sales team are available via email or WhatsApp and will respond within 24 hours during working hours.

Becoming a Aircon Hyper installer is about more than just air conditioning. It is about being part of a national network, supporting each other and offering the best possible solutions within the network.

We’ll email or WhatsApp you the status of your order changes.

Aircon Hyper is 100% safe and secure. We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and make use of your personal information correctly.

You can return an unwanted product to us, provided:

  • It is undamaged and unused
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • It is not missing any accessories or parts; and
  • You log a return on info@airconhyper.com within 7 days of delivery to you; and
  • It has not been installed in the case of aircon units. If the unit has been installed standard warranty and procedures will apply.

If any changes are needed once an order is placed, please mail us at info@airconhyper.com and we will do our best to accommodate you with any request.

You can only order/purchase online but are more than welcome to call or send a whatsapp to our team to assist with any queries or questions regarding any of our products or services.

Check that the card number, card name and expiry date is entered exactly as it is on the front of your card. Check that your 3 digit CVC number on the back of the card is also entered correctly.

If you no longer want to receive the order you can log a cancellation via info@airconhyper.com, this needs to be done on the same day that your order is placed before the order goes out for delivery.

Air conditioner Questions

Copper does not tend to react with other chemicals. This means that it is excellent at resisting corrosion. The copper pipes inside an air conditioner are constantly in contact with air and water at different temperatures. Most untreated metals corrode very quickly in such environment. Copper pipe with its anti-corrosion properties ensures that the air conditioner will not suffer from pipe cracks, gas leakages and other reliability issues and having a longer lifespan. Therefore, copper is preferred over other cheaper materials that are poor in resisting corrosion.

Aircon Hyper can assist with the installation for your air conditioning unit or heat pump – no matter where you are in South Africa.

The inverter air conditioner is quiet in operation. Unlike fixed speed air conditioners, they do not require to turn off and on once they reach a set temperature, but rather adjust the temperature constantly, producing no or little sound.

The cost of the back-to-back aircon installation (i.e. indoor unit located on the other side of the wall opposite the outdoor unit) with available plug point for the 9000btu and 12000btu is R2699.00 (incl. VAT). The cost of the installation for the 18000btu and 24000btu is R2899.00 (incl. VAT)

  • Up to 3metres of refrigerant piping, drain pipe and cable
  • Outdoor mounting bracket (if required)
  • Installation to a maximum height of 3metres above ground level
  • Drilling of one hole for piping
  • Holes will be filled but not painted

 

External isolators and additional electrical work required any additional refrigerant piping, insulation, drain pipe and cable trunking to cover piping.

Please note costs of isolators are not included in the installation fee. Isolator switches are a regulatory requirement and are not included in the cost of the installation. A qualified electrician must install an isolator at your own cost. He must install the isolator not more than 2 metres from the condenser and within view of the condenser. The cost of this is in addition to the installation cost of the unit and must be paid directly to the electrician. Indoor and outdoor units must always be earthed.

Pool Heat Pump Questions

A heat pump works like an air conditioner in reverse. It uses a relatively small amount of electricity to extract heat from the surrounding air and then heats water with this energy.

A heat pump works like an air conditioner in reverse. It uses a relatively small amount of electricity to extract heat from the surrounding air and then heats water with this energy.

A domestic heat pump with a real life COP of 3 (efficiency of 300%) will save you 66% of the electricity currently used with a normal electrical element. So, for example, a family of 4 with a 200L geyser is currently using R990/month to heat the water. If a heat pump with a COP of 3 is connected to this geyser and the current electrical element is disconnected then they will not only use R330/month to heat the water. This equates into a saving of more than R45 000 over the next 5 years.

 

Air conditioner Questions
Why do we only sell copper piping?

Can you install my air conditioner?

What is the difference between fixed speed and inverter air conditioners?

What Does an Installation Cost?

What’s included with the installation?

What’s not included with the installation?
external isolators and additional electrical work required any additional refrigerant piping, insulation, drain pipe and cable trunking to cover piping.

Please note costs of isolators are not included in the installation fee. Isolator switches are a regulation requirement and are not included in the cost of the installation. A qualified electrician must install an isolator at your own cost. He must install the isolator not more than 2metres from the condenser and within view of the condenser. The cost of this is in addition to the installation cost of the unit and must be paid directly to the electrician. Indoor and outdoor units must always be earthed.

Pool Heat Pump Questions
How Does A Domestic Heat Pump Work?


How Much Money Will A Heat Pump Save Me?

What is the Average Payback for A Heat Pump System?
Heat pump systems can save the home owner or business a substantial amount of money and drastically reduce global warming. At current energy prices, these systems can pay for themselves in 1-4 years, depending on the application and water usage.

On average it takes half a day to install a heat pump system.

ITS heat pumps are designed for a maximum temperature of 60°C. The heat pump can produce these temperatures even with the ambient temperature being below 0°C.

In order for the domestic / commercial heat pump warranty to remain valid, ITS heat pumps need to be serviced once a year by an accredited ITS service agents. A service entails a general system clean off, de-scaling of the evaporator & an evaluation of the parameters. Just like your car, an annual service will ensure that the unit continues to work optimally for years to come and continue to offer you the best possible saving.

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